Delivery & Returns Policy

Delivery charges

  • Flat Rate of R65.00 for orders below R600 and outside of Port Elizabeth, Uitenhage, Despatch, Cape Town, Durban, Johannesburg and Pretoria
  • Free Delivery for orders above R600 and outside of Port Elizabeth, Uitenhage, Despatch, Cape Town, Durban, Johannesburg and Pretoria
  • Free Delivery to Port Elizabeth, Uitenhage, Despatch, Cape Town, Durban, Johannesburg and Pretoria. All other areas will carry a delivery fee

General Delivery Times

DOOR TO DOOR COURIER

  • Gauteng: 1 to 2 working days
  • Western Cape: 1 to 3 working days
  • Kwa-Zulu Natal: 1 to 3 working days
  • All other areas: 2 to 5 working days

General Delivery Info

  • We do not deliver to Postal Boxes as our service includes delivery via Courier (Door to Door)
  • Deliveries are made during business hours 08h00-16h30 Mon-Fri excluding public holidays
  • Couriers will deliver between 8 am and 5 pm, Monday to Friday
  • Our couriers require someone to be at the address provided to accept the delivery alternatively the goods will be returned
  • Should no one accept the delivery first time around, a second delivery attempt will be arranged at a charge of R99

Orders are processed from when the payment is received and reflects in our bank account (business hours)

International Orders

  • We do not deliver outside the borders of South Africa, but you may arrange for a courier service to collect from us once an arrangement has been made – applicable to international customers only
  • Buyink is not a registered exporter and therefore do not deliver goods outside the borders of South Africa.

Product Returns

No goods can be returned after 30 days or if opened. It must be undamaged and unused, with the original labels still attached. In the original packaging, which must be undamaged and in its original condition.

It may take 7 – 14 business days for your financial institution to process the funds back into your account.

If an incorrect product is delivered to you by mistake (i.e. it’s not the product you ordered), we’ll arrange to collect the product from you, and we’ll deliver the correct product to you as quickly as possible. Please don’t remove the product from its original packaging. Simply contact our customer service on email sales@buyink.co.za to notify us, and we’ll take care of the rest.

Buyink does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before placing orders.

Returns

Buyink agreements with its suppliers with regards to returns in terms of Section 55 of the CPA shall apply mutatis mutandis to THE CLIENT, having the effect such that the terms apply directly between THE CLIENT and the supplier of the product that THE CLIENT wishes to return. Buyink will merely act as an intermediately between THE CLIENT and the supplier. Returns of items with damage to any barcode, serial number or identification number will not be accepted. All costs relating to the return of items, including but not limited courier cost, shall be payable by THE CLIENT.Buyink may charge a handling fee on returns. All risk of damage, theft or loss of the items being returned shall rest with THE CLIENT.

Warranty

All warranties are covered by the manufacturers themselves and dealt with in the same way as if this item is purchased from any authorised retail outlet. No Warranty from damage from natural disaster No Warranty if the serial number label is missing, damaged or tampered with.

All goods sold by Buyink carry a minimum of 1-year Carry in manufacturer’s warranty.

Buyink will repair, replace or refund any product deemed to be faulty if reported within 7 days after acceptance of goods

Manufacturers must be contacted directly for warranty queries after 7 days of acceptance of goods

Customers who wish to make a warranty claim must comply with the manufacturer’s instructions and warranty procedures

E. & O.E (errors and omissions excepted)

Errors and Omissions Excepted” simply means that every care is taken to ensure that all information on this website is present and correct, but there may still be errors on this website. If you find an error or omission, please let us know, and we will correct it as soon as possible after verification. We apologise for any inconvenience that may be caused, but due to the vast amount of products listed, we cannot always offer the exactly described product at the specified price if errors and/or omissions are present. We will not be held liable for any claims or damages caused by errors and omissions so it is advisable to check both specification and pricing before ordering or using information provided on this website.

Specials

We reserve the right to cancel any special without notice. Pictures may vary from product supplied Prices and Specifications are subject to change without notice.

Images displayed are merely for reference purposes and do not specifically indicate the quantity of items available for purchase, product information provided below the product indicates the item specifications and quantities sold.

Product Information, pictures and specifications advertised are obtained from the manufacturers and/or distributors of the respective brands and may vary from the actual product. We, therefore, cannot be held responsible for any damage or loss as a result of incorrect product information provided.

The images used to represent various products are specifically selected to provide a visual representation of the actual item.

These images are for illustrative purposes only and cannot be used as an actual indication of item, feature, size, colour or any other specification.

Specifications are subject to change without notice. The accuracy of any information or images is not guaranteed. E&OE.